Customers / Case Study
Now Courier
Teamphoria is culture management and employee recognition software that provides real-time feedback for teams.
Customer: Now Courier
Industry: Logistics | Location: North America
NOW Courier began in 1986 with a simple goal to provide customers with fast, efficient and cost-effective delivery services. Over the last 30 years, NOW Courier has grown to seven offices throughout the Mid-west that provide more than 3 million deliveries per year making it among the regions leading courier services.
Now Courier, a courier company with a history of customer satisfaction, began in 1986 to provide the finest expedited delivery service in the Midwest. Through implementation of Teamphoria's recognition and performance tracking platforms, Now Courier has decreased their employee turnover by 37%.
Case Study
The Problem
When Nick started as the Director of Talent Management at Now Courier, he wanted to assess what issues he needed to address. After surveying the organization, Nick learned that employees did not feel aligned with the organization's mission and values and did not feel that excellent individual work was communicated to the organization. Nick quickly realized that Now Courier did not have the systems in place that could directly address these initiatives.
The Solution
Nick analyzed numerous web-based solutions focused on Employee Engagement, focusing on several key factors, including: ease-of-use; implementation time; reporting analytics and overall VOI. Ultimately, Now Courier decided to move forward with Teamphoria because it delivered a fun and intuitive interface with a robust backend customization to allow the system to seamlessly integrate into employee's daily routines.
The Results
Now Courier's employees immediately responded with positive feedback. One year later, Nick has witnessed an incredible change in employee motivation, and the numbers back up his assessment.
Now Courier's Goals
- Build a culture of open, transparent communication.
- Engage with employees at an individual level.
- Develop a positive brand image to attract new talent and retain top employees.
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